Nbn Archive

Letter to the Editor

Last night I had the distinct pleasure of trying to fix my grandmother’s broadband internet connection. Her previous internet services provider helpfully informed her that they were no longer offering services in the “rural” 7000 postcode area, and therefore she has switched to a different ISP. After great difficulty securing a new port at the overcrowded telephone exchange, she was cut over to the new service yesterday. Something went awry and I spent several hours between the computer and the call centre support trying to fix it.